MPA8103 Total Quality Management

Students will learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality, also quality tools utilized in service and international/environments.

Course Objectives

• Manage quality improvement teams and projects.
• Compare and contrast the various tools used in quality management
• Comprehend the concepts of customer’s value and the role
• Discuss the emerging tendencies towards global competitiveness and the role of the customer.
• To summarize the different perspectives on quality 
• Comprehend six-sigma management and its tools
• To demonstrate how to design quality into product and services
• Describe the importance of developing a strategic plan for total quality management 
• Explain the significance of customer-driven quality 
• Discuss the importance of “benchmarking”, as a means of identifying the choice of the market.   

Learning outcomes

• Determine the impact of quality on profitability 
• Adopt Total Quality Management (TQM) as a fundamental business strategy
• Communicate the importance of customer focused Total Quality Management (TQM)
• Use seven QC tools for data collection and analysis
• Implement a business strategy driven by Total Quality Management (TQM)  
• Accomplish the cultural transformation necessary for successful implementation of total quality practices 
• Achieve world-class status in manufacturing and service through TQM
• Apply the Malcolm Baldrige National Quality Award Guidelines to TQM initiatives 

In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it does and with all staff.  This is the underlying philosophy of Total Quality Management.

This Total Quality Management course provides a comprehensive look at Total Quality Management. What it is, how it can be used in all organizations and what the benefits are.